Privacy notice
This notice explains what COVO (Jiangxi Chongshang Trading Co., Ltd.) does with the details you send us through this website, and the rights you have.
Who is responsible for your data
The controller of your personal data is Jiangxi Chongshang Trading Co., Ltd. (trading as COVO), Building 3, 2F, East of Xinmiaohu Avenue (Wenzhou Industrial Park), Duchang County, Jiujiang, Jiangxi, China. Our brands include PETNORVA (pet supplies, petnorva.com), QIHANG (children's footwear, qihangkids.com) and StockLotsHub (complete-lot wholesale, stocklotshub.com).
For any privacy question or request, email sales@petnorva.com, sales@qihangkids.com or sales@stocklotshub.com, or reply to any email you have received from our team.
What we collect through the enquiry form
When you submit the enquiry form we receive: your company name, your name, your email address, your country or region, the product area you are interested in, your message, your confirmation that you have read this notice, and, if you choose to tell us, your estimated order quantity and your type of business. We also receive a few technical details of your visit: the first page of our website you opened in this visit, the domain of the website that referred you (for example google.com, not the full address), the campaign label in the link you used (utm_source), a short source code calculated from these (for example COVO-site-G), the page you sent the form from, the page language and the time of submission.
These visit details are held only in your browser tab (sessionStorage) until you submit, and are deleted when you close the tab. We use no cookies for them, and they are not sent to any analytics or advertising service.
If you do not enter a country, we record the country code that our hosting provider derives from your IP address (for example "DE"). We do not store your IP address with your enquiry. To stop abuse of the form, we keep a one-way, daily-changing code derived from your IP address for 10 minutes, and then delete it.
Your company name, name, email address, country, product area and message are required: without them we cannot pass your enquiry to the right team and reply properly. The order quantity and business type are optional.
Why we use it, and on what legal basis
| Purpose | Legal basis (GDPR / UK GDPR Art. 6) |
|---|---|
| Passing your enquiry to the right brand team, replying to it, and preparing quotations, samples and orders | Steps taken at your request before entering into a contract, and performance of a contract (Art. 6(1)(b)) |
| Keeping a record of our business correspondence and following up on your enquiry | Our legitimate interest in running our business and responding to trade enquiries (Art. 6(1)(f)) |
| Invoices, payment and shipping records for orders | Compliance with legal obligations, including accounting and tax rules (Art. 6(1)(c)) |
| Protecting the form from spam, website security logs and aggregate traffic statistics | Our legitimate interest in operating and securing the website (Art. 6(1)(f)) |
We do not sell your data, we do not use it for advertising, and we do not make decisions about you by automated means or profiling.
Who receives your data
Inside our company, your enquiry goes to the sales team of the brand that matches your interest (PETNORVA for pet supplies, QIHANG for children's footwear, StockLotsHub for complete-lot wholesale), or to our group sales team. Outside our company, we share it only with service providers who help us run this website and reply to you, and only as far as needed:
- Cloudflare: website hosting, form handling, storage of enquiries and aggregate statistics;
- Resend: sending enquiry notification emails to our team;
- Zoho Mail and NetEase 163 Mail: the business mailboxes where we receive and answer enquiries;
- Freight forwarders and carriers: your delivery name, address and phone number, only when you place an order.
If you choose to contact us by email, WhatsApp or WeChat, those services handle your messages under their own privacy terms.
Traffic statistics without cookies
We use Cloudflare Web Analytics for aggregate page-view and performance statistics. It does not use cookies or local storage and does not track you across websites, so we do not show a cookie banner. Our enquiry form does not send your message to this analytics service. Cloudflare privacy information.
The hosting server also keeps standard access logs, which may include request time, URL, IP address and browser information, to operate and secure the website.
International transfers
We are a company based in China, so your information is received and handled by our team in China. Our service providers may process it in other countries; where they transfer data out of the EU or UK, they rely on the European Commission's Standard Contractual Clauses (or the UK equivalent) or another lawful safeguard. Sending your enquiry to us in China is necessary for us to answer it and to take the steps you ask for before a contract (GDPR Art. 49(1)(b)).
How long we keep it
Enquiry form submissions are deleted automatically 24 months after we receive them. Emails about an enquiry are kept for as long as we need them to deal with your enquiry and any later business with you, and we review them regularly; you can ask us to delete them at any time. Records of orders, invoices and payments are kept for as long as accounting and tax laws require.
Your rights
You can ask us to: access the personal data we hold about you; correct it; delete it; restrict how we use it; object to our use of it based on legitimate interests; and receive it in a portable format. Where we rely on your consent, you can withdraw it at any time without affecting earlier use.
To use any of these rights, email one of the addresses above. We will reply within one month. When we delete an enquiry, we remove it from our enquiry storage, internal records and email correspondence, except where we must keep order records by law.
You also have the right to lodge a complaint with the data protection authority in the EU country where you live or work, or, in the UK, with the Information Commissioner's Office (ico.org.uk).
Business use only
This website is for business buyers. It is not directed at children, and we do not knowingly collect data from anyone under 16.
Changes
Updated November 2026. This notice covers enquiries submitted through this website and contact with us by email, WhatsApp or WeChat. Our brand websites have their own privacy notices.